The Love Star™ logo The Love Star™
Legal

Privacy Policy

The Love Star™ is owned by Zelo LLC · Effective date: June 4, 2026

This Privacy Policy explains what information we collect, how we use it, the legal basis for processing, who we share it with, and how you can manage or delete your data.

Contact: support@zelo.chat · Website: thelovestar.com / zelo.chat

The Love Star™ ("we", "our", or "us") values your privacy. By using The Love Star™ app or related services, you agree to the terms described here.

1. Information We Collect

We collect information you provide directly when you create an account, use the Services, or attend an event.

Category Data Points Collected Purpose/Usage
Account & Identity Name, email address, password, phone number (for verification), email verification codes (short-lived). User authentication, account security, and communication.
Authentication Google or Apple OAuth identifiers and email from the provider when you use third-party sign-in. Sign-in and account linking.
Profile Data Photos, gender identity, sexual orientation, ethnicity, preferences, location, hobbies, lifestyle, and career fields. Displaying your profile, enabling online dating/matchmaking, event filters, and recommendations.
Astrology Data (Sensitive) Full birth details (date, time, and city of birth) for your primary chart. Generate proprietary The Love Star™ content (compatibility scores, birth charts, personalized insights).
Saved Chart Data Third-party display name, birth date/time, birth city/coordinates, relationship type (family, friend, or love interest). Generate and store saved birth charts and chart-to-chart compatibility. Third-party birth data is provided by you.
Saved Chart Compatibility Chart pair selections, compatibility scores, AI report text, synastry chart image URLs. Display compatibility results and report history.
Astrology Q&A (Ask AI) Questions you submit, relevant birth chart context, and AI-generated answers. Personalized birth chart Q&A.
Transit Data Forecast period selected and generated interpretation text. Planet transit forecast feature.
User Content Chat messages, reactions, photos, voice notes, and videos; social posts and comments. Enabling social interaction, communication, and community features.
Dating & Matchmaking Activity Likes, declines/dislikes, blocks, reports, match/unmatch events, compatibility scores, and related timestamps. Powering recommendations, safety features, and preventing repeated unwanted recommendations.
Dating Preferences Dating enabled/disabled setting. Honoring your opt-in choice for dating features.
Push Notifications Device tokens (e.g., FCM), notification payloads, and delivery metadata. Dating recommendations, event alerts, astrology updates, and service messages.
Message Metadata Message IDs, chat IDs, timestamps (sent/delivered/read), and basic delivery diagnostics. Reliable messaging, read receipts, troubleshooting, abuse prevention, and service integrity.
Event Feedback Data Notes and ratings provided by attendees about others during The Love Star™ events. Calculating event matches and shared with the relevant attendees.
Support & Communications Emails and messages you send to support; in-app requests; moderation appeals. Customer support, safety review, and issue resolution.
Usage Data IP address, approximate location (e.g., from IP), device ID, operating system, app crashes, and feature interaction history. Improving service performance, security, and troubleshooting. Web sign-in may use Google reCAPTCHA.
Payment Data Purchase status and transaction identifiers (for example, event tickets). Card numbers are handled by payment processors. Processing payments and fraud prevention.

2. Device Permissions and Why We Need Them

We request the following permissions to provide core functionality. You can manage or revoke them in device settings.

  1. Location Access: Show nearby matches and local events. May include fine location (GPS) and background location with your explicit permission.
  2. Camera and Media Access: Used when you upload profile media, send photos in chat, or record voice notes. We only access files you select.
  3. Microphone Access: Used for voice/video messages or live chat features. No background recording occurs.
  4. Contacts (for Invitations): Used for phone number verification or "Invite a Friend" features. We do not read or store call history or messages beyond verification.
  5. Biometric Authentication: Optional biometric login (Face ID/Fingerprint). Processed on your device and never stored by The Love Star™.

3. Legal Basis for Processing (GDPR)

Legal Basis Description Example Data
Contractual Necessity Processing necessary to provide the Services you requested. Account info, profile data, user content, location, saved charts, compatibility reports.
Legitimate Interests Processing necessary for security, marketing, and platform improvement. Usage data, anonymized data, security logs, reCAPTCHA signals on web.
Consent Processing of sensitive data based on your explicit consent where required. Astrology data, saved third-party birth data, background location, and certain sensitive profile fields.
Legal Obligation Processing necessary to comply with legal requirements. Data required for legal requests and fraud prevention.

4. How We Use Your Information

  1. Provide Core Services: Enable chat, matchmaking, social posting, local event recommendations, and optional dating recommendations.
  2. Personalize Content (Astrology): Use birth details for astrology-based insights and compatibility scores.
  3. Power AI Features: Generate Ask AI answers, compatibility interpretations, and transit forecasts via AI service providers.
  4. Event Matching: Use event feedback data to calculate event matches and share non-identifying feedback with relevant attendees.
  5. Security & Safety: Prevent fraud, enforce Community Guidelines, and run web reCAPTCHA on sign-in and verification flows.
  6. Marketing & Promotions: Send push notifications and relevant updates. You may opt out of non-essential notifications.
  7. Process Payments: Process payments for event tickets and other purchases offered through the Services.

5. Data Sharing and Disclosure

We do not sell or rent your personal data in the traditional sense. We may share limited information only in these cases:

  1. Service Providers (Vendors): Hosting, analytics, messaging, security, and payment processing (e.g., Firebase, payment gateways).
  2. AI Providers: Birth chart context, compatibility inputs, Ask AI questions, and transit prompts for AI-generated interpretations.
  3. Other Users: Profile data, location (if enabled), and social posts visible to other users. Event feedback is shared only with the specific user it pertains to.
  4. Media Storage/CDN Providers: Profile media, birth chart images, synastry charts, and chat attachments may be stored and delivered via third-party infrastructure.
  5. Google reCAPTCHA: Web sign-in and email verification flows may process interaction data with Google reCAPTCHA.
  6. Legal Requirements: To comply with law, protect user safety, enforce our rights, or respond to government requests.
  7. Business Transfers: In case of merger, acquisition, or restructuring, user data may be transferred as an asset.

Third-party birth data in saved charts is provided by your account. We do not collect that person's birth details directly unless they create their own account.

6. Data Retention

  1. Personal data is retained as long as your account is active or as needed to provide the Services.
  2. Upon account deletion, data is removed within a reasonable period, typically 30 days, except where required for fraud prevention, legal compliance, or anonymous analytics.
  3. Saved birth charts are removed when you delete them individually or when you delete your account.
  4. Email verification codes are short-lived and not retained long-term after verification or expiry.
  5. Content you shared with other users (for example, chat messages) may remain visible to those users after you delete your account, unless otherwise required by law or safety policies.
  6. Anonymized or aggregated data may be retained indefinitely to improve our systems.

7. Feedback

We may collect feedback to improve our services. In-app feedback may be associated with your account for support. Public examples use anonymized or aggregated form where possible.

How We Use Feedback

  1. Improve accuracy and quality of interpretations and recommendations
  2. Understand user experience and preferences
  3. Guide product and feature development

Sharing Anonymous Feedback

  1. Feedback may be displayed or shared publicly only in anonymized form
  2. Anonymous feedback will never include your name, email address, or location data

What We Do Not Do

  1. We do not sell feedback to third parties
  2. We do not attempt to re-identify anonymous feedback

By submitting feedback, you acknowledge that anonymized versions may be used to improve our services.

8. User Rights and Data Control (GDPR/CCPA/CPRA)

Depending on your jurisdiction, you may have the following rights:

  1. Right to Access and Rectification: Access, update, or correct your information via app settings.
  2. Right to Deletion: Delete your profile from within the app or email support@zelo.chat.
  3. Right to Know (CCPA/CPRA): Request disclosure of the personal information we collect, use, and disclose.
  4. Right to Opt-Out of Sale or Sharing (CCPA/CPRA): The Love Star™ does not sell your personal data for monetary value. Opt out of certain sharing by emailing support@zelo.chat or via device settings.
  5. Right to Restrict Processing: Revoke permissions (camera, location, microphone, etc.) in device settings.
  6. Opt-Out of Communications: Opt out of marketing or non-essential notifications via device or app settings.

9. Security Measures

We implement industry-standard encryption, access control, and secure infrastructure. While we use strong measures, no system is completely immune from risks, and we cannot guarantee absolute security.

10. Children's Privacy

The Love Star™ is intended for users aged 18 and older. We do not knowingly collect data from minors. If a child registers, their data will be promptly deleted.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will appear at https://thelovestar.com/privacy.html, and continued use of the app means acceptance of the updated policy.

12. Contact Us

If you have questions, requests, or concerns regarding your privacy or data rights, contact:
The Love Star™ Privacy Team
Email: support@zelo.chat